Returns + Exchanges

30-Day Money-Back Guarantee

At getme, we want you to be completely satisfied with your purchase. That's why we offer a 30-day money-back guarantee on all items. We take pride in the quality of our products and carefully inspect each item before shipping. However, if you're not satisfied for any reason, we make returning your items simple.

Please note that after 24 hours, your order cannot be canceled. If you need to make any changes or cancellations, please contact us within the 24-hour window.

Thank you for your understanding.

 

How to Initiate a Return

To initiate a return, simply send an email to hello@getmee.shop within 30 days of your purchase date. In the email, please let us know the reason for your return and the items you'd like to return. We will then provide you with a return label and instructions on how to complete your return.

Return Conditions

To be eligible for a full refund, the items must be returned in their original condition, with tags attached and unworn.Once we receive the returned items and confirm they meet these conditions, we will process your refund promptly. You can expect to receive your refund within one business day following our confirmation.

For Defective Items

In the unlikely event that you receive a defective item, please contact our customer support team at hello@getmee.shop. We will be happy to assist you with a replacement or a refund.

Please Note: We are unable to accept returns for items returned after 30 days of purchase or for items that show signs of wear or damage.

If you have any questions or require further assistance with the return process, please don't hesitate to contact our friendly customer support team

Why € 10 Fee From a Refund? 

We understand that you may have questions about the 10 euro refund fee. Please note that this fee is necessary to cover the administrative costs associated with processing your refund.

Processing refunds involves several steps, including reviewing your order details, initiating the refund process, and handling any necessary adjustments. These tasks require time and resources from our team.

We appreciate your understanding and thank you for choosing Getme.